The Program Manager oversees the overall programmatic functions, administrative functions and oversight of daily activities, including clinical supervision of staff and the program budget. The Program Manager provides leadership, motivation and support to staff, manages the referrals, admission and discharge process for the program, and ensures the integrity of the program model.
EDUCATION AND EXPERIENCE/QUALIFICATIONS
Counseling, or other human services, license eligible related field, with at least 3 years post graduate experience is required.
Licensure Requirements for Clinical Positions
-Credential(s) Required: Connecticut License
Wheeler Clinic offers access to a comprehensive array of benefits, including:
For Good Health
- Anthem Medical, Prescription, Dental and Vision insurance
- Health Savings Account (HSA), with company contribution
- Wellness Programs
- Free annual flu shots
For a Secure Future
- Company paid Life and AD&D insurance
- Company paid long-term disability insurance
- 403(b) Plan, with clinic contributions for eligible employees
For Career Advancement
- Education Reimbursement Program
- Training and development opportunities
For Work Life Balance
- Generous paid time off, including vacation, sick and personal leave
- Employee Assistance Program (EAP)- Free and confidential counseling
- Employee discounts at local spa and on cell phone services
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides clinical oversight and leadership to programs within the department by implementing, promoting, and sustaining evidenced based and best practice models of prevention, intervention, and treatment.
Works with MAT team to coordinate care with medical and behavioral health multidisciplinary teams.
Provides consistent supervision and crisis support to staff.
Assists with budget development and manages financial performance of programs to produce positive bottom lines, to enable support of new program initiatives.
Recruits program staff and address retention and disciplinary action as needed in accordance with HR policy.
Works with Director/Associate Director to develop, monitor, and analyze clinical and program performance and outcomes and develops and monitors quality improvement program goals.
Interfaces and collaborates with funders and other community providers to provide positive system development for clients and families, and to promote Wheeler Clinic's reputation as a quality service provider.
Ensures program compliance with accurate and timely weekly, monthly and/or quarterly data collection and submission requirements.
Serves as role model for staff to promote strong work ethic and adherence to model specific approaches.
Creates and implements program development initiatives in collaboration with Director/Associate Director.
Ensures that staff provides culturally competent care and maintains sensitivity to and respect for clients' cultural traditions, values, and beliefs.
Leads weekly staff meetings and provides regularly scheduled supervision to clinicians, case managers, or other program staff as assigned consistent with the program model.
Maintains required Connecticut state licenses, certifications, attends required clinical training seminars, and assists with arranging and monitoring the staff training schedule to ensure that training needs are being met.
Provides coverage for staff responsibilities and 24 hour clinical and program on-call coverage in accordance with departmental program practices.
Carries a clinical caseload when needed or appropriate, submits all required documentation and reports in a timely manner, and participates in and promotes quality improvement and outcome measurement activities.
Reports child abuse/neglect as mandated, adheres to confidentiality guidelines and ensures that the program meets all necessary licensing, regulatory, and accreditation standards, as related to the program, staff, records, facility, and care of youth.
Monitors staff time and signs off on time for supervisees.
Oversees the orientation of new staff.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.