Privacy Policy

Privacy Policy for MST Services

The last update to our Privacy Policy was posted on August 28, 2018. This Privacy Policy governs the privacy terms of our websites and other electronic communication. Furthermore, we are subject to investigatory and enforcement powers of the Federal Trade Commission (FTC). Your privacy is important to us and we are committed to being transparent on how we collect, use and share information about you as well as maintaining your privacy.
Information Collection and Use
MST Services collects information from Users at several different points on our websites. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of our site and for us to respond to your query. You may provide us with Personal Data information by filling in forms on our website(s) or by corresponding with us by phone, e-mail, live-chat or otherwise. By providing us with this information, you expressly consent to our use of your sensitive personal information in accordance with this privacy policy.
(A) MST Services collects User email addresses and other identifying information (including but not limited to name, title, company name, email address, physical address, phone and fax number, IP address etc.) when Users subscribe to the blog, when they register (or try to register) for a training or conference or when they take the training exam. Some sites collect information from Users for QA and training purposes. These sites house recordings of therapy, supervision and consultation audio recordings as well as paperwork for consultation. We recommend that the MST clinical paperwork and recorded audio files used for QA purposes do not contain information that identifies clients or family members by name or location. Users should follow agency and accreditation guidelines when documenting treatment sessions. Therapists should exercise prudence regarding the content of the client's record and exclude information that does not directly influence MST treatment progress and outcomes for the client. Information should only be released with the patient’s specific approval.
The above information is stored within the sites for ease of file sharing. Permissions are limited to those working directly with the agency and internal MST Services staff.
MST Services does not rent, sell, or give this information to any other third party.
(B) MST Services and our third-party partners use "cookies" to help users personalize their online experience. A cookie is a text file that is placed on the user’s hard disk by a Web server. Cookies are not used to run programs or deliver viruses to the computer. Cookies are uniquely assigned to the user and can only be read by a Web server in the domain that issued the cookie to the user. One of the primary purposes of cookies is to provide a convenience feature to save time for users.
Data Storage
MST Services uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. We may hire vendor companies to provide limited services on our behalf, such as providing technical support, hosting data, and to assist us in providing the products and services
By contractual agreement, those companies must treat users’ information in accordance with this Privacy Policy. MST Services remains liable in cases of onward transfers to third parties under the principles of this policy if the third-party processes such personal information in a manner inconsistent with the principles, unless MST Services proves that it is not responsible for the event giving rise to the damage.
Opt-out Options
To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services. MST Services and our third-party partners also collect information using web beacons (also known as “tracking pixels”).
Opt out of communications: You may also opt out of receiving marketing communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding business email or phone communication.
You may be able to opt out of receiving personalized advertisements from other companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: ,  and .
International Privacy
If you are communicating with MST Services from outside the United States, please be aware that you are sending information, including Personal Data, to the United States where our information technology infrastructure is located. That information may then be transferred within the US or to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the US) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will continue to be governed by this Privacy Policy.
MST Services complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  MST Services has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit
MST Services commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact MST Services at:
MST Services has further committed to cooperate and comply with EU Data Protection Authorities (DPAs) as our independent recourse mechanism with respect to dispute resolution.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
Questions About Privacy and Your Rights
As mentioned above you have the right to ask to opt out of having us share your personal information with a third party and not to be used for a purpose that is materially different from the purpose(s) for which it is originally collected if you choose.
You can contact us at any time to:
  • Request access to information that MST Services has about you
  • Correct any information that MST Services has about you 
  • Delete information that MST Services has about you
If you have any additional questions about MST Services collection and storage of data, please contact us. You may also contact MST Services attention:
Nancy Hill, 4 Carriage Ln, Ste. 102, Charleston, SC 29407.
MST Services may be required by law to disclose personal information in response to lawful requests by public authorities. We vow to meet national security and law enforcement requirements if the lawful need of sharing such information arises.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on our website/s or by sending you an email notification. We encourage you to review our privacy policy whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.